Terms and condition
Any use of our website and/or services, as a website visitor, a guest or a host, constitutes an agreement to all terms and conditions and warrants that users understand, agree to and accept all terms and conditions contained here.
Hosts on the platform and Users using the platform are in compliance with the FayvoX Code of Conduct, part of these Terms & Conditions.
Terms and Definitions
In the present Terms & Conditions, these terms are used and defined as follows:
Hosts are the suppliers of FayvoX offerings. FayvoX hosts are defined as such when their profile appears online on the platform and they can receive bookings via FayvoX.
Users are the customers of FayvoX, using the platform to make a reservation or communicate with local hosts.
FayvoX is a private company registered Kingdom of Saudi Arabia, with an office located at 3416 Al Imam Saud Ibn Faisal Rd – AL – Malqa Dist, Riyadh, Saudi Arabia
It is registered with the Chamber of Commerce under number 00000000000
Reservations (for Users)
All reservations made via FayvoX (on the website) are automatically transferred to the host requested.
Instant Confirmation means that the reservation will be automatically confirmed at the time and date chosen and with the requested host. This does not prevent FayvoX from requesting a change of host, time or date.
On Request, bookings are subject to the host’s confirmation based on their availability or one of the activities or tickets when relevant. Users are committing to their payment, and FayvoX guarantees that the reservation will be either confirmed or denied within 24 hours.
A reservation is only valid when confirmed by FayvoX via email.
Users making a reservation with FayvoX understand our cancellation policy.
Reservations (for Hosts)
All reservations made by Users via FayvoX engage the hosts to provide the service booked.
Hosts understand that cancellations and transfers have a negative impact on Users’ satisfaction and will affect their performance on the platform.
FayvoX hosts are made aware of the cancellation policy.
When making a reservation, you have to pay the full amount in advance. In this case, you pay us the full amount stated on the website, within 24 hours after the reserved event has taken place in a satisfactory manner, As a user, no additional payments are needed; when the reservation is confirmed by us, all payments are done.
FayvoX content may not be used or copied without explicit authorization from FayvoX. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) on this website is owned by FayvoX or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without FayvoX’s prior written permission.
Quality of information
While we do our utmost best to verify the quality of the events hosted by our hosts, we cannot guarantee these are flawless and neither can we guarantee that all content on our website is without errors. In the event of misleading representation or misconduct on our website or in the framework of the events held by hosts through our website and/or services, we may decide, in our sole discretion, to credit the user with a refund for the reservation amount paid or part of the amount. No action of us may be construed as.
FayvoX does not warrant that this website and/or our services will be uninterrupted or error-free. It may correct, modify, amend, enhance, improve and make any other changes to the website and services at any time or discontinue displaying or providing any content or features without a notice to any user.
We do our very best to make sure all the information we provide you is 100% correct. However, as we are human beings too, errors are made. We hereby disclaim all warranties and conditions with regard to the use of our website and/or services, including, but not limited to the availability, reliability, or quality of our website and services, the events distributed through us, including the nature and quality of the events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our users, including by hosts or users. We do not endorse any entity, product or service mentioned in any user-generated content available on our website.
FayvoX’ responsibility is limited to facilitating the availability of our website and services. The participation in any of the events hosted by the hosts is at your own risk. FayvoX’ liability for damages shall be limited to the amount paid by Users. Except as provided herein, in no event shall FayvoX be liable for any indirect, special, incidental or consequential damages of any kind, whether in an action of negligence or other tortuous actions resulting from or arising out of participation in any of the events hosted by the hosts.[RZ1]
Issues and Complaints
We’ll assist you in case of issues or complaints where possible. In case of a complaint about, or issue with the platform, app or services, please contact FayvoX to resolve the problem. In case of a complaint about an event you agree to contact FayvoX within 1 day after the complaint has arisen and you agree to cooperate with and assist FayvoX in good faith. You also agree to provide FayvoX with such information and take such actions as may be reasonably requested by FayvoX.
As a host you agree that in case of a no show or dissatisfactory deviations in the event caused by you, the guest will be refunded and you won’t receive payment. As a guest you understand that in case of a no show or no completion of/interruptions during the event caused by you, you as a guest are responsible for any damages up to the amount paid.
Any claim or complaint against FayvoX in respect of the service must be promptly submitted, but in any event within 2 days after the reserved event has taken place. Any claim or complaint that is submitted after the 2 days period, may be rejected and the claimant shall forfeit his/her right to any (damage or cost) compensation.
Code of Conduct for FayvoX Hosts
FayvoX hosts are expected to adhere to and respect the FayvoX Hosts Code of Conduct, which contains quality standards as well as basic hosting requirements.
Host quality at FayvoX is defined by the following standards:
Passionate hosts are the heart of Fayvo X. Our promise to Users is to offer them a unique experience, led by hosts that are passionate about the topic of the experience, have a personal connection to it, and have deep knowledge of it. As a host, you are expected to communicate this passion with your Users:
Knowing your topics in-depth, extra research and preparation work can make a world of difference.
Be fully present during the experience, for example, avoid getting distracted by your mobile.
Be open and reactive to the feedback you receive from Users and FayvoX.
FayvoX hosts want to share the real soul of their city, offering an authentic experience to Users. Provide an authentic experience by sharing a unique perspective, unveiling secret gems, and providing unique access to your Users. Remember that Users booked you because they are looking to experience something they could not do by themselves!
Connecting cultures and people is our mission. Connect with your Users at all the steps of their FayvoX journey the before, during & after the experience.
Before meeting the Users:
Be available to reassure your Users and answer their questions. They might need some extra information, or simply reassurance that they picked the right host and experience.
If any changes are necessary on the route or plan for the experience, communicate it clearly to your Users. Make sure that they are comfortable with the changes.
During the experience:
Pay attention to your users’ needs: specific groups (elderly, children, persons with disabilities) may need special care.
Face your Users and make pauses when giving an explanation to make sure everyone in the group feels involved and engaged.
Be mindful of cultural differences, remember that different people may expect different behaviors and have different sensitivities. Remain curious and keep an open mind.
After the experience:
Following up on the experience and sharing extra information and tips with the Users can go a long way!
Not meeting these standards will result in an incompatibility to work as a FayvoX host. If you need any extra support or coaching, we are here for you! Check our Blog or get in touch with our team to receive help & resources.
The following requirements are minimum standards that hosts must fulfill to keep a FayvoX profile. Any breach of these requirements will result in a performance breach and may lead in your removal from the platform.
Hosts are required to respect the following professional standards:
Being available and reachable by both the Users and the office, in particular for any urgent or time sensitive issue, and around the time of a booking.
Having an appropriate and professional presentation and outfit, respecting hygiene standards.
Communicating with Users and FayvoX in a polite and respectful manner.
Respecting the commitment that is a booking. Unforeseen situations can of course happen, but being late, canceling or not showing up to a booking without informing your Users and without a valid reason is not acceptable.
Avoiding any inappropriate behavior such as smoking during an experience.
FayvoX hosts represent the FayvoX community, and are therefore expected to respect the following limitations:
FayvoX experiences should always be private. Unless specifically stated otherwise, or requested by FayvoX with the agreement of all parties, groups from different bookings cannot be mixed, and no other participants but the Users are allowed to join.
Experiences must always be led by the host of the booking; hosts should never send another person to fill in for a booking.
Hosts must refrain from expressing negative feelings about FayvoX, or complaining about the company or any of its parties in front of the Users or on public platforms. All complaints and feedback should be addressed directly to the FayvoX team.
Keep in mind the FayvoX image when sharing your social profiles.
Use the FayvoX platform genuinely to promote your profile and offer experiences to Users but refrain from using the FayvoX platform to conduct other business with Users (for example by trying to bypass the online booking system) or other hosts.
Remain impartial and keep a service mind and a calm temper when interacting with Users.
Hosts should not solicit tips and do not discuss remuneration with Users.
Hosts commit to maintaining high standards of safety and security when providing a service to Users. The following standards apply:
FayvoX hosts should always avoid unsafe situations and assess tour activities for potential hazards or critical points.
Informing Users of relevant safety procedures when necessary, keeping the relevant emergency numbers and being aware of the closest medical facilities is a must.
Hosts must never be intoxicated on a tour/experience. Drinking alcohol is forbidden.
Possession or use of illegal drugs on tour will result in instant removal from FayvoX platform.
Emotional or intimate involvement with any guest – whether real or perceived, and as assessed by FayvoX in its sole discretion, will lead to the instant removal from the platform. FayvoX hosts are in a position of trust and are expected to act accordingly at all times while on a tour.
Code of Conduct for FayvoX Users
FayvoX connects Users to local hosts, offers genuine experiences and builds bridges between cultures.
To ensure the connections created are mutually beneficial and respectful, any usage of the FayvoX platform must be in line with our Code of Conduct by which users agree:
To respect the professionalism of their local host
To not behave in an offensive, aggressive, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred towards their local host and surrounding people
To not to try to bypass the online booking system of the Platform and arrange a tour without booking it on the platform
To not contact a FayvoX host for a purpose other than:
– Arranging details of the booking for a FayvoX experience;
– Arranging details of the meeting with the host;
– Asking for local tips & advice
To respect local customs and rules & regulation