Terms and conditions
Privacy and policy
Cancellation Policy
Any use of our website and/or services, whether as a website visitor, a guest, or a host, constitutes an agreement to all terms and conditions and warrants that users understand, agree to, and accept all terms and conditions contained herein. Hosts on the platform and users using the platform are required to comply with the FayvoX Code of Conduct, which is part of these Terms & Conditions.
Terms and Definitions
In these present Terms & Conditions, the following terms are used and defined as follows:
Users are customers of FayvoX who use the platform to make a reservation or communicate with local hosts.
Hosts are the suppliers of FayvoX offerings. FayvoX hosts are defined as such when their profile appears online on the platform and when they can receive bookings via FayvoX.
Legal entity

FayvoX is a private company registered in the Kingdom of Saudi Arabia, with an office located at 3416 Al Imam Saud Ibn Faisal Rd - AL – Malqa District, Riyadh, Saudi Arabia. It is registered with the commerce number 7008501350-1010470699.

Booking (for users)

All bookings made via FayvoX on the website are automatically transferred to the requested host.

Instant Confirmation means that the booking will be automatically confirmed at the chosen time and date with the requested host. However, this does not prevent FayvoX from requesting a change of host, time, or date.

On request, bookings are subject to the host's confirmation based on their availability, or for activities or tickets, when relevant. Users commit to their payment, and the host will ensure that the reservation will either be confirmed or denied before the start of the experience slot which the user has requested to book.

A booking is only valid when confirmed by FayvoX via email. Users making a booking with FayvoX are expected to understand our cancellation policy.


When making a reservation, you must pay the full amount stated on the website before the start of the experience slot. As a user, no additional payments are needed. When the reservation is confirmed by us, all payments are considered done.

Proprietary Material

FayvoX content may not be used or copied without explicit authorization from FayvoX. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, and other content (collectively 'Proprietary Material') on this website is owned by FayvoX or used with the owner's permission. This Proprietary Material is protected in all forms, media, and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without prior written permission from FayvoX.

Quality of information

While we make our utmost effort to verify the quality of the events hosted by our hosts, we cannot guarantee that they are flawless, and we cannot guarantee that all content on our website is error-free. In the event of misleading representation or misconduct on our website or in the framework of the events held by hosts through our website and/or services, we may decide, at our sole discretion, to credit the user with a refund for the reservation amount paid or part of the amount. No action of ours may be construed as such.


FayvoX does not warrant that this website and/or our services will be uninterrupted or error-free. We may correct, modify, amend, enhance, improve, and make any other changes to the website and services at any time or discontinue displaying or providing any content or features without notice to any user.


We do our very best to ensure that all the information we provide is 100% correct. However, as we are human beings too, errors are made. Therefore, we hereby disclaim all warranties and conditions with regard to the use of our website and/or services, including but not limited to the availability, reliability, or quality of our website and services, the events distributed through us (including the nature and quality of the events), and we are not responsible for any errors, faults, or mistakes in any content and information received through our users, including by hosts or users. We do not endorse any entity, product, or service mentioned in any user-generated content available on our website.


FayvoX's responsibility is limited to facilitating the availability of our website and services. Participation in any of the events hosted by the hosts is at your own risk. FayvoX's liability for damages shall be limited to the amount paid by users. Except as provided herein, in no event shall FayvoX be liable for any indirect, special, incidental, or consequential damages of any kind, whether in an action of negligence or other tortuous actions resulting from or arising out of participation in any of the events hosted by the hosts. FayvoX's privacy policy is designed to prioritize the protection of user information, including sensitive data. While FayvoX employs stringent security measures to safeguard user data within its platform, it's crucial to acknowledge that no system is impervious to potential risks. In the event of any unforeseen leaks or unauthorized sharing, the platform cannot be held liable. FayvoX is committed to continuously enhancing security measures to minimize these risks. [RZ1]

Issues and complaints

We will assist you in case of issues or complaints where possible. In case of a complaint about or an issue with the platform, app, or services, please contact FayvoX to resolve the problem. In case of a complaint about an event, you agree to contact FayvoX within 1 day after the complaint has arisen, and you agree to cooperate with and assist FayvoX in good faith. You also agree to provide FayvoX with the information requested and take the actions reasonably requested by FayvoX.

Any claim or complaint against FayvoX regarding the service must be promptly submitted, but in any event, within 2 days after the experience has taken place. Any claim or complaint submitted after the 2-day period may be rejected, and the claimant shall forfeit their right to any compensation (damage or cost).

Diversity, Equity, and Inclusion

By facilitating access to different cultures and everything the world has to offer, we hope to inspire people to learn, create equity for local hosts, and increase awareness and empathy to spark positive change. This intention underpins everything we do.

We believe that celebrating the diversity of our host community, all of our users, and our team will make the world a better place.

Stay informed by reviewing FayvoX's latest terms and conditions regarding content ownership, privacy, and data security.